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Insurance CFOs turn to technology and skills upgrades to drive transformation

Chief financial officers in the insurance sector are accelerating finance transformation efforts, focusing on technology adoption and workforce re-skilling to navigate rising competition, economic uncertainty, and regulatory pressures, according to an EY survey. Nearly half of CFOs cited competition as the biggest near-term challenge, while many also pointed to shifting consumer behavior and evolving regulations. The research highlights a balancing act between cutting costs and driving growth, with CFOs prioritizing process efficiency, flexible operating models, talent development, data and technology adoption, and future-ready finance structures. Re-skilling employees emerged as a top priority, particularly as firms integrate AI, with executives emphasizing that people remain critical to differentiation despite increased automation. CFOs are also expanding their roles beyond traditional finance oversight, taking on greater responsibility for strategic decision-making, capital allocation, and business performance.

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